Expert SunSystems Support for Sun Accounting Software
FinanSys prides itself on offering an outstanding SunSystems support service for customers. We take a personal approach to support and our support desk has over 100 combined years of experience with Sun Accounts.
FinanSys also boasts the highest ratios of SunSystems support staff to customers within the SunSystems community.
“Diabetes UK has been a customer of FinanSys for a number of years and we have never been let down by the service supplied by the support team. The support has always been diligent, informative and timely, and supplied by a very friendly and hard working team.”
The following services are covered by the FinanSys Maintenance and Support Contract
The support desk is operated 24 hours a day Sunday to Friday excluding bank holidays and is available to all contracted clients.
Incidents are initially assessed by 1st line support consultants, whose primary objective is to resolve as many incidents as possible during the first contact with you.
Where incidents cannot be resolved straight away, these will be referred to 2nd line support for further investigation; which may require a copy of your data or remote access to your server/client machines.
Where necessary, 2nd line support will escalate the case to the software author and will then act as liaison between the author and the client to ensure the case is progressed effectively.